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Shipping Policy

Our pieces travel more like heirlooms than parcels — carefully inspected, lovingly wrapped, and on their way to you within the below timeframe. Need it sooner for a special occasion? Just email us and we'll see what we can do about express shipping.

Processing Time

• Smaller pieces — accessories, art, candles, pillows & linens — ship via standard carrier and process within 3–7 business days. Tracking information will be sent to you
• Furniture, oversized items, and large mirrors ship via white-glove freight and arrive in about 3 weeks.
• Made-to-order pieces — custom upholstery and wicker — are created just for you; reach out and we'll share a current lead time.

Shipping Time & Rates

• Shipping times vary based on your location and chosen shipping method at checkout.
• Estimated delivery times begin after the processing period.
• Shipping costs are calculated at checkout.

Order Tracking

Once your order has shipped via common carrier, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear. For White Glove deliveries, our shipping partner will contact you directly to arrange a delivery time.

Lost or Delayed Shipments

We are not responsible for shipping delays caused by carriers, weather, or unforeseen circumstances. If your package is significantly delayed, please contact the carrier first. If further assistance is needed, reach out to us at shop@kristinmullendesigns.com

Address Accuracy

Please ensure your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrect addresses provided at checkout.

If you have any questions regarding your order, feel free to contact us at shop@kristinmullendesigns.com. We appreciate your patience and support! 

Returns:

Kristin Mullen Designs has a long-standing reputation for providing bespoke, antique and custom furnishings to our clients. Items have been carefully crafted to our standards. Antiques have been selected for their patina, character and imperfections. As a result, all sales are final, and we are unable to accept returns or exchanges.

If you have any questions before purchasing, please do not hesitate to reach out to our team at shop@kristinmullendesigns.com - we’re happy to help!

In the unlikely event that your order arrives damaged or defective, please contact us within 7 days with photos, and we’ll do our best to make it right.

Thank you for shopping with us—we appreciate your support! 

Xo, Kristin